The One Thing That American Should Fix About Long Haul Business Class
American’s international business-class offering can be boiled down to one word: inconsistent.And no, I’m not talking about the inflight service or the food and beverage offerings. Those things vary on American (and its competitors) depending on the crew, caterers and more.Rather, I’m referring to the “hard” product: the seat itself.Want more airline-specific news? Sign up for TPG’s free new biweekly Aviation newsletter!On two of American’s wide-body fleets — the Boeing 777-200 and Boeing 787-8 Dreamliner — you won’t know which seat type you’ll get until just days before departure....